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F.A.Q

What can I do if I have trouble making a reservation?
 
If you contact us and provide all the necessary information for the reservation, we can make a reservation on your behalf and send your ticket to your e-mail address.
 
How will I know my reservation has been confirmed?
 
Your reservation will be confirmed within 12 hours and an Order Confirmation Mail will be sent to you. Please make sure your order is confirmed.
 
How will I determine my pick-up time when booking from the hotel to the airport?
 
When making a reservation, first write your flight departure time and then specify the time you want to be picked up from the hotel. It is recommended to be at the airport at least 2 hours before your flight on international flights and 1.5 hours before your domestic flights. Determine the time you want to be taken by including the transportation time in this period. (If there is a problem with your pickup time, we will return to you and make the necessary changes.)
 
What should I do for the baby & child seat or seat booster request?
 
While making the reservation, you can choose the number of "Baby / Child Seats" and enter the type of seat you want and the age of your child in the "Note" box in the reservation form.
 
What should I do if I have extra baggage other than suitcases and bags?
 
You must specify the type and dimensions of your baggage in the "Your Note" box on the reservation form. Necessary information will be provided when confirming your reservation.
 
What should I do if I have a pet?
 
You need to specify the type and size of your pet in the "Your Note" box on the reservation form. Necessary information will be provided when confirming your reservation.
 
Frequently Asked Questions About Welcoming and Transfer at the Airport
 
How will I find you at the airport?
 
Our staff will meet you at the terminal exit door with a sign written with your name. Extra details about the welcome are written in the confirmation e-mail.
 
What should I do if the baggage purchase takes a long time at the airport?
 
In case of delay, please inform us using one of our communication channels.
 
Whatever happens, our welcome team will be waiting for you.
 
 
 
* You can request a break for an urgent need during the transfer.
 
* It is forbidden to use cigarettes, tobacco products and electronic cigarettes in vehicles.
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